Intelligent Transportation Systems Customer Services

Siemens has a long history of providing routine and around-the-clock emergency maintenance, traffic engineering and design build transportation improvements. We provide a complete range of services to address a customer’s solution and service lifecycle requirements, including: engineering, consulting, installation and commissioning, maintenance, repair and other value added services.

We are a leader in energy efficient streetlight and traffic signal retrofits, advanced technology implementations, and service upgrades of traffic signal and streetlight systems. We pride ourselves on delivering personalized customer service and rapid response times through our experienced team.

Qualified and Skilled Personnel

New and updated approaches are constantly being introduced, and like most technical fields, constant training, new knowledge and skills are essential to remaining a forerunner in the transportation industry At Siemens, we invest in qualified resources and make training a priority.

We have a broad range of experienced personnel, including registered professional transportation engineers, electricians and International Municipal Signal Association (IMSA) Certified Traffic Signal & Roadway Lighting Specialists.

24/7 Support

In the case of an emergency, our call center is available 24 hours a day, seven days a week to assist you. This service facilitates the reporting of streetlight or traffic signal problems so they can be initiated and resolved quickly. Our east coast number is 1 (800) LIGHTS-ON, and our west coast number is 1 (800) 229-6090.

Converting Inefficient Streetlight Fixtures

With energy prices on the rise, streetlights are often the single largest utility bill for a city. In response, Siemens has developed a process to assist cities in converting their outdated streetlight fixtures to energy efficient ones.  This translates into significant savings on your energy and maintenance bills. As the leading installer of energy efficient retrofits for public agencies, we also offer energy analysis, preliminary inventory analysis, financial payback analysis and project funding.

Our streetlight energy retrofit services include:

  • Perform audit

  • Identify projected energy and maintenance savings

  • Calculate project costs

  • Procure LED, induction fixtures, etc. for conversions

  • Project management and installation

Our traffic signal LED retrofit turnkey solution includes:

  • Perform traffic signal incandescent and LED lamp audit

  • Identify projected energy and maintenance savings

  • Calculate project costs

  • Procure LED product, signal heads, load switches, etc.

  • Project management and installation

Installation and Maintenance of Streetlights and Traffic Signals

Siemens Traffic Signal Maintenance

Once your streetlights and traffic signals are safely installed, keep them performing optimally with routine maintenance. We have a team of qualified professionals that can perform on-site monthly, semi-annual and annual inspections to troubleshoot your equipment. We can perform construction and installation services, routine replacements of standard streetlight equipment, equipment audits and emergency repair.

Our routine streetlight maintenance services include:

  • Proactive maintenance

  • Routine replacement of standard streetlight equipment

  • Emergency repair

  • Equipment upgrades

  • Re-lamping

  • Energy efficient upgrades

  • Construction and new installation

  • Emerging technology pilot programs

  • Streetlight audit services

  • GPS mapping

Our routine traffic signal maintenance services include:

  • Proactive monthly, six month and annual routine maintenance

  • CMU testing

  • Emergency response 24/7/365

  • Cabinets and controllers in stock

  • Equipment upgrade

  • Design/build improvements

  • Equipment testing, reporting and grid certification

Professional Engineering Services

Our registered Professional Engineers provide expertise and credentials critical to streetlight master plan and traffic signal modification, design, timing enhancement and other traffic and civil related services.

Our engineering and professional services include:

  • Design & Review Services

  • Traffic Engineering Consulting

  • ITS & Traffic Operations Services

  • Contract Staff Services

  • Design Build Construction Projects

  • Land Development Services

  • IT Services

Other Services

  • Consulting Services – Evaluation of life-cycle costs and secure grants/funds through state and/or utilities programs.

  • Installation and Commissioning Services – Installation, commissioning and integration with new or existing solutions.

  • Maintenance Services – Maintenance and support for multi-vendor solutions.

  • Repair Services – Repair and restoration services that extend the life of customer investments.

  • Value Added Services – Expanded services that further reduce risk and costs for customers.

  • Proprietary Software & Technology

  • Private Lighting

  • Test and Repair Facilities (East & West Coast)

  • Public-Private Partnerships - Funding available up to $500 M

  • Call Box Programming & Maintenance

  • Emergency Response Traffic Signal and Street Light Restoration

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