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Maintenance Support

With our Maintenance Support Services for postal and airport logistics providers, our aim is to make their services more reliable and efficient – by supporting these customers with individually tailored solutions (ranging from single modules to combined programs). Our immediate and proactive support includes the integration of broad technological, technical and business competencies inherent in Siemens professional expertise.

Maintenance Support aims to support these customers' in-house O&M organization to best achieve their goals - by providing an entire set of modules as per their individual request. These services primarily address the technical aspects of O&M, yet always consider the potential for cost optimization while ensuring the required system availability and reliability. The service is usually supplied on the basis of individually tailored support contracts, on financially reasonable conditions. Specific Maintenance Support modules may be bundled in a partnership agreement. Projects that require substantial local content are usually rendered as own business of Siemens Regional Companies.

Control Center Support

Control Center Support offers 24d/7h re-active support for problem solving using remote diagnostics and trouble ticket system and includes root cause failure expertise to analyze complex failure situations and immediate start of on-line trouble shooting. Remote diagnostics support is ensured by compre-hensive analyses and evaluations of (running) data associated with the operation of your system.

We offer pro-active remote services for network and system management (featuring an alert and supervision function, as well as intelligent monitoring of system-specific parameters – including software updates and software configuration control).

Preventive Maintenance

Preventive Maintenance executes regular on-site inspections, functional tests and other preventive maintenance activities, scheduled or condition based. This helps identify site specific problems and improvement potentials. Preventive Maintenance also includes refreshment training on the job with local personnel.

Emergency Service

Our Emergency Service gives you multi channel access to our support team. We have certified and clearly defined emergency procedures and responsibilities in place and contractually agreed response times. This guarantees prompt dispatch of our experts for on-site troubleshooting and assured recovery times individually tailored to customer requests.

Ramp-up support

Ramp-up support is crucial when it comes to new technical and process environments. Our technical ramp-up support ensures a smooth start of operation, thanks to experienced maintenance specialists.

Training

The training portfolio ranges from initial to refreshment trainings which can always be organized locally or centrally. All training are supported by multimedia, e. g. web-based, interactive or CBT. Regarding content and duration, our training is individually customized to your requirements and tailored to the target group, e. g. for operators, technical operators, technicians, supervisors or trainers.

Relocations

Relocations organizes the professional relocation of machinery from one site to another – including transport, storage, refurbishment, commissioning and testing according to the agreed performance figures.

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