Customer Elevate Program

Our organization-wide commitment to quick and complete problem resolution

Customer Elevate is our customer issue escalation and resolution program. It is designed to ensure that if a problem cannot be resolved at the local level it will be elevated within Siemens until you are 100% satisfied.

If you have not received a satisfactory response from your local Siemens Building Technologies office regarding a problem or issue, please reach out to us through the Customer Elevate program.

Click here to submit an issue online. Or call 844-SBT-CUST (844-728-2878) to speak to a representative who will submit your issue for you. A Customer Excellence Manager will receive your request and elevate it to the VP-level team member most familiar with your organization. Your VP-level contact will reach out to you directly and see your request through to completion.

Submit Your Issue
Complete the issue form
844-SBT-CUST (844-728-2878)

Download the Flyer
We established Customer Elevate to ensure that issues not being successfully addressed at the local level are resolved quickly, completely, and to your total satisfaction.
Click here to download.


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