For Branches or Channel Partners

Branches/Channel Partners

Please contact 1-800-516-9964 in the US for questions or to initiate your product replacement process. Please reference Siemens Q-Series Room Humidity Sensor replacement program when calling. You will be asked to purchase a new sensor(s) and immediately be issued a Return Material Authorization (RMA) Number and sent a return product form. Once the product(s) under recall is returned, Siemens will refund the purchase price of the new sensor, as well as compensate for labor as detailed on the return product form. Siemens apologizes for the inconvenience this recall may cause.  The company is taking all necessary steps to remedy the situation and ensure the safety and effectiveness of its products.

You are requested to provide a copy of the Official Safety Recall Notice  to your customers who may have received covered product.  Those customers are then requested to follow the procedure for consumers below.  If you wish to address this matter directly with your customers, please follow the procedures described below.


Consumers

If you believe that you may have a suspect room sensor please call 1-800-516-9964, Siemens Building Technologies Customer Support team. The customer will be asked to purchase a new sensor(s) and immediately be issued a Return Material Authorization (RMA) Number and sent a return product form. Once the product(s) under recall is returned, Siemens will refund the purchase price of the new sensor, as well as compensate for labor as detailed on the return product form.

Siemens apologizes for the inconvenience this recall may cause.  The company is taking all necessary steps to remedy the situation and ensure the safety and effectiveness of its products.

Please direct all questions to 1-800-516-9964 in the US

Customer contact information for Canada:

Phone number: 1-855-899-9937
Fax number: 1-855-870-7305



Did this information help you?